AC cable for Canary Flex


#1

Does anyone know where I can get a replacement charging cable for my canary flex?


#2

Hey @Merrilltom, if you’ll contact our support team directly they can help you with this!


#3

I’m also looking for a replacement charging cable (potentially more than 1) as my cat has chewed through the cable for one of my Canary Flex cameras. I sent a request on Monday through the support team link, but I haven’t heard anything back yet.


#4

Ho guys I’m as well looking to buy a charging cable. I emailed you but no news from you and I really need it ASAP


#5

Your best bet at this point is to contact Canary directly. At this time I would recommend that you submit a ticket to Canary’s support team so that they can take a look at your specific device(s) and assist in figuring this out.

There are a few different ways you can contact support if you would prefer a faster response during business hours, you can find details about that here.


A few tips when submitting your ticket:

  • Include the email you use on your Canary login as your contact email so Canary can find your account quickly.
  • If you have multiple Canary devices, include this information and detail which models you are having issue with.
  • Include any pictures or videos that might help diagnose the issue you are having.
  • Be as detailed and clear as you can in your description to help Canary diagnose your issue.
  • Say what you have already tried and how you did it, this may help speed up your time to a fix.
  • Include a link to this topic if it contains additional information from other users that might help Canary.