App crashes when opening


#1

My Canary app crashes just after I open it. As soon as I tap Watch Live for any of my 4 cameras it just closes the app. This has only been happening for a few days–before that it worked fine. I haven’t made any changes to my set up, or added any cameras. I have an iPhone 7 Plus running ios 10.3.3. I have tried closing and reopening my phone and reinstalling the app. No luck. My Canary is completely useless to me. I can view the Timeline and settings, everything except what I got the cameras for–so I can watch my home. I am disabled and this has been a big help to me but now I can’t see any of my cameras. Why?


#2

Hi @karenstimson,

We discovered with our recent app release that there is an issue with WatchLive on iOS 10. We’re working to get this fixed as soon as possible, but in the meantime it might be best to upgrade to iOS 11.

Sorry for the inconvenience! Please let me know if there is anything else I can assist with or if you have any additional questions.

Best,
Sean