App not updated for android


#1

I keep receiving emails about a new feature available. It states to update app but android is not showing an update available. The new feature is a safety button???


#2

Hey @Smbeal,

If you head over to the link below it will allow you to download the most recent version of the app. If you have any doubts, you can delete your current app and re-download to be sure that you are up to date.


#3

Hi @Zev,
I have uninstalled twice and reinstalled the app, I still do not have an option for this feature.


#4

Just to confirm, do you have a Canary Membership? This is required to have access to the new feature.


#5

Yes, I do.
Also confirmed that firmware is updated just in case that was an issue.


#6

Hey, sorry you’re still having trouble with this.
Can you navigate to Canary>Account>Preferences>Safety Button and confirm that the setting to appear on the home screen is turned on? Additionally can you confirm that it shows a Disconnect from Noonlight button?


#7

There are no options for this.


#8

Try and follow this, let me know if it works.


#9

It does not, the option is not there.


#10

Hi @Smbeal,

This app release is a staggered rollout to the user base which is why the update is not showing for you yet. It should be available for everyone over the next few days. Thanks for your patience, and sorry for the confusion!


#11

@Zev, thanks for trying to help out with this. Looks like we have our answer.

@Sean, thanks for jumping in so I am not chasing my tail. Quick question, will this update improve notifications and lag time for camera connection? Sometimes when getting notified a person has already come and gone from camera before I receive the notification and when connecting to the live cameras it can take up to 8 to 10 seconds.


#12

Hey @Smbeal,

I just received confirmation that the new Android app should now be available for all users. Please let me know if you’re still unable to find it in the Play Store.

This app release does not address the specific issues you mentioned, but I definitely want to see if we can improve the experience for you as it doesn’t sound like it’s working optimally. I’m going to reach out via email so we can get a support ticket going to address these issues.


#13

@Sean, I did receive the update. Thank you again for your help.

I have not seen an email from you yet regarding my other issues, did I miss it?


#14

Hi @Smbeal,

Apologies for the delay here. I sent your information over to one of our Tier 2 Support Specialists and you should now have an email from him in your inbox. Our T2 team is the most knowledgable when it comes to troubleshooting these issues and should be able to ensure everything is working properly for you.