I’ve been having this problem since I moved Canary to a different location and I’ve been troubleshooting the problem myself but now, I’m out of ideas.
I’ll start from the beginning. When I purchased my first Canary,
I set it up at my place in Tx to test while I was there for a few weeks. I moved the Canary to my place in La and evidently I did something wrong.
I have two locations set up through the app now and I can’t get rid of one of them. I have the Canary set up for the second location plus just installed a Flex yesterday for the same location. When trouble shooting, I was using the app on three devices, one of those devices stayed in Tx. I figured that since I had the app on a device that wasn’t with me, it was causing the problem. Since then, I deleted the app off of all devices except one, my iPhone.
I’ve did everything mentioned in troubleshooting that I could find online including deleting the app on the only device left and reinstalling the app. It still shows that “You are not at home”.
I have both Canary’s set for auto switching.
I had originally set Canary up on a different phone. I have since switched phones from an iPhone 5 to an iPhone 7.
I remember that I had to hook the yellow communications cable up to the first phone during setup.
Do I need to do that again for the second phone? and if so, how do I get to it?
I can set Canary to private while at home and that works but auto switching would be nice to have back.