Sorry to hear it’s giving you so much trouble! I took a look at your account, and I think your “geofence” or the perimeter we drawn around your home may not be set correctly. Next time you’re at home, can you follow these steps on your phone to try and fix this?:
- Open the Canary app.
- Tap the three bars on the top right corner of the screen.
- Tap Settings.
- Tap Address.
- Tap the green arrow on the map.
- Tap SAVE in the top right corner of the screen.
When you tap that green arrow, it should snap the map to where you’re standing and draw a circle around you to determine where your home is. Even if the address updates to be incorrect when you do this, you’ll still want to go ahead and save the new coordinates as this is going to be the most accurate picture of where the GPS on your phone sees your home at.
Let us know if that helps! You may also want to check this article for additional advice about improving location detection if you’re still having trouble:
Thank you! This seems to have helped! I didn’t do it that way because it
pops up a wrong address, but it’s doing what I need now lol