Away mode at home


#1

I arrive home and Canary switches from away mode to home mode correctly. However, after about 5 minutes, it switches to away mode. Then, after a further 5 minutes, Canary switches back to home mode. This has happened only over the last two days. Can you tell me how to cure this erratic behaviour?
Regards


#2

Hi @ron2fs,

If you’re having trouble with your Canary switching random into Away mode, I’d recommend going through this Help Center article:

Why won’t Canary detect when I am Home or Away?

If those steps still don’t resolve the issue, would you please open a ticket with our support team? They can help you investigate further into what could be causing the problem.