Thank you for your honest feedback. We realize that the timing and content of our initial email missed the mark for many of our customers and we are truly sorry about that.
I can certainly appreciate how the response from our support team upset you. Our team is small and they were doing their best to try and respond to all support requests as quickly as possible.
We are sorry that we lost your trust but we are still very committed to our customers and are going to keep showing that commitment by continuing to build new features and delivering additional value to ALL of our users. We can guarantee that the basic plan will only get better over time, as we continue to add more integrations and improvements to the product.
As for your post being moderated, I don’t know what the content of your original post was prior to being removed but our moderators did their best to only remove posts which were overtly profane, attempting to incite other community members, or were actively promoting competitor products. There were many of these posts and it’s quite possible those which did not meet the criteria for removal were caught up in the mix. If this was the case with your post I do apologize. We believe that this community should be a forum for our users to voice their opinions both positive and negative and the many posts which still remain that voice concern for our recent changes are a testament to that.
We would love the opportunity to regain your trust and have you back as a customer. Feel free to DM me if you’d like to reconsider.
All the best,