I bought a Canary for a relative for Christmas and it would not complete set up, the unit would never flash the blue light to indicate pairing. Support was unable to help. So I ordered a 2nd unit with the intent of returning the first unit. The 2nd unit got past the pairing and got as far as asking for the WiFi password but then locked up and never completed the setup. Now when the canary app is started on the phone it tries to pair the device with the phone but again the blue light never flashes. Canary does not answer support emails, chats or SMS in any sort of timely manner. I think I’m pretty much stuck without options except to return both units unless anyone has overcome this issue but i have not seen any posting that would indicate they have.