Canary All-In-One firmware 1.9.9/2.0.0 release notes


#12

Just some feedback, but the rollout of Two Way Talk has been very confusing. The email referred to the original Canary (simply referred to as Canary on your website) as an “All in One” for the first time. I didn’t know what you were talking about at first, until I saw one of your marketing slogans for it was “an all in one security solution.”

Then your email said Two Way Talk was available with app version 2.7.0, but it didn’t say I needed to have firmware 1.9.9 or that firmware was being released slowly and I could do nothing to update it. I spent a ton of time restarting my apps and devices, searching the internet, searching your help archives, until I finally found this discussion which answered my questions.

It would have been helpful if you’d been more clear about all that upfront or waited until you were finished with the firmware rollout to make the official announcement.


#13

Just wanted to let you know that the Canary team is making me very happy with these announcements today! Especially the two-way talk feature. That is something I’ve wanted for a long time and will need once my daughters start school back up later this week. This new feature is arriving just in the nick of time for me!!!


#14

Hey @jonanscher,

Sorry that you had trouble with the firmware update and that it wasn’t clear for you in the update. If you give it a little more time it should roll out to you soon! People have been getting the firmware updates all day long.

My apologies for any difficulty you had. I have tagged @maciej.szelazek to suggest that the announcement have a note added to it while the firmware is being rolled out.


#15

Hi, I have just ordered the canary all in 1 but have been concerned to hear so many reviews criticizing the lag on the ‘live’ video. So if this solves that it sounds great. Does this apply to all countries including UK? Has this improvement been obtained by installing some European servers to reduce the lag or is this purely a software improvement?

Does this help address the issues I see on forums about issues conencting to the live stream when travelling in other countries where the ping to virginia servers exceeds 180ms?

Finally, have these improvements come at the detriment of the free plan, as I thought this included full functionality for the 24 hours but now I notice a sneaky change to 10 second preview clips only. This seems very harsh - if on the free plan I get burgled but my motion alert is artificially constrained and I cannot download the clip of the break-in to my camera roll without a premium sub? That feature cut right there basically cripples the device for non-fee paying customers.

thanks David


#16

Just posted a question on firmware updates. So both my devices one at 1.9.9 the other at 1.4.5 should be updated to 2.0 soon?


#17

@berndap Yes. that is correct. I know your question was already answered but firmware updates are always staggered over a period of days or weeks. We expect the overwhelming majority of all Canary All-in-One devices to have support for these features by the end of the week on 8/18. So please update the Canary app to v2.7.0 continue to check in throughout this week.


#18

From a technical standpoint I understand the reasoning for your staggered release of the firmware updates, but from a customer service standpoint it would be nice if you could atleast alert us once the firmware is updated rather than us having to randomly check through out the day. Or atleast have a rhyme or reason as to which devices get the firmware updates first, etc. so we aren’t all sitting in the dark.

People are eager for your product updates and I just feel like a different approach to rolling them out could be advantageous for your team


#19

People are happy about the new 2-way audio feature until we find out that we have to pay for the 2 way audio feature. Total fail on Canary’s part. Your price model is way too high especially for someone who owns 7 of your devices.


#20

I understand Canary is a company, they have bills to pay and margins promised to investors to maintain. But https://canary.is/membership/ is a sorry comparison table for people who have already paid $200 for hardware. I have a multiple devices and the subscription cost I’m being quoted to use the new features is highly amusing.


#21

@davidro We’ve re-built Watch Live from the ground up to be faster and now have the stream adjust quality based on connection to our servers. Throughout testing, our external UK beta customers have consistently reported much more real-time streams. I will be personally interested in these discussions moving forward with customers experiences on the new WL service.

Our free plan still offers substantive features that our competitors’ have put behind paywalls; activity zones, customizable sensitivity settings for motion alerts, and 24 hour video history (up to 4 devices per location) aren’t available for free from some of the biggest names out there. Our product roadmap is really guided by our dedication to offering effective security for everyone on our free plan. You can still bookmark clips indefinitely in the Canary app, respond to notifications immediately by watching live and contacting emergency services, and you can always record events from your timeline with screen capturing software (e.g. Quicktime) if necessary.

I hope this helps. Please let me know if I can clarify anything further.


#22

@davidro UK user here. Can confirm that Watch Live is a great improvement. The lag time is negligible ~1 second. The quality does seem to a dipped, slightly, but it’s still very clear. Fingers crossed that the Flex firmware update is a similar improvement and wake from sleep, is at least more reliable if not quicker.


#23

Great suggestion! I’d be happy to personally pass along this feedback to our Product team. Currently, after Canary successfully updates it’s firmware an event on your timeline is shown, but there is no way via the Canary app to allow for notifications of these firmware related events.


#24

Thanks for the replies. Watch live sounds promising and I’ll be able to test when my device finally arrived ok Thursday (I ordered this on amazon prime day and it’s been back ordered since early July!!).

Question re the free plan - what happens to a bookmark after 24 hours - presumably not then much use! And how can you use QuickTime screen capture if the desktop viewer is also behind the paywall?

Still seems a huge backward step for the free plan (and I didn’t even get my device to try the old one as the delay was so long!)

Regards david


#25

Or even an email confirming it is done would be an option, just trying to help! :wink:


#26

Bookmarks allow you to save a Video Event to your Timeline indefinitely, so there is no expiration and won’t take up any storage space on your smartphone. Screen capture is a different story, in the simplest terms if you are a iPhone / Mac user you can plug in your mobile into your machine and easily use quicktime to capture your screen. Android allows you to record your screen through a few different methods. The easiest is to download an app with screen recording features. If you have any trouble moving forward feel free to post a topic in community and we can all help.


#27

Totally agree - bought 2 with false advertisement really. “built in 2 way audio”. More like “its built in but we don’t have firmware”.

Few months later i was happy to hear they are finally getting the audio but was again lied to by saying we need to pay more. Another lack of words/false advertisement. Will not recommend this camera to anyone, especially because of the new crazy lag. Takes like 20 seconds to load live watch even if I’m in the same room of the canary. There are so many other competitors with everything included, free.


#28

Just checked the firmware versions on my two AIOs, and they have both finally been updated to the 2.0 firmware. My iPhone app is also updated to the 2.7 version. I have been testing the two-way talk feature with my wife, who is working from home today, and my older daughter, who just got home from her first day of school. Here are some of my thoughts/opinions:

  1. The resolution/video quality is significantly reduced! Prior to firmware v2.00, the video quality on my iPhone’s screen looked like an HD-quality video. Unfortunately, after the firmware upgrade, the video quality on my iPhone’s screen looks more like that of an old, outdated webcam (i.e. not an HD cam).

  2. When you use the two-way talk feature, the video quality degrades even further. In fact, the picture becomes significantly pixelated.

  3. I will say that the delay in the live video stream has been significantly reduced. It’s nearly negligible now, as far as I can tell with the back-and-forth interaction I had with my wife while testing the two-way talk.

  4. The lag/delay with starting the “Watch Live” stream or switching between cameras is still significant. In fact, it appears to have possibly gotten worse. While testing it out this afternoon with my wife at home, there were two occasions when the live stream wouldn’t even start after switching between cameras. It just sat there with the little circle spinning. I had to force-close the app and reopen it to get it to work again.

  5. Constantly having to press/hold the mic button while talking and then waiting for the Canary to beep when you are finished is annoying!!! My wife and daughter would try to respond to me, and I would miss half of what they were saying because of the delay in the two-way audio. They would start responding before the beep signaled that I was finished talking. It was very similar to videos you can watch of NASA trying to communicate with astronauts in the International Space Station. One person would talk, and the other person would have to patiently wait for them to finish and then wait for the beep and then wait another second before responding. This two-way talk feature should use a full duplex audio function. People on both ends should be able to talk back and forth at the same time. It should perform more similar to a FaceTime session on an iPhone or any other two-way video app on a smartphone. Also, I should only have to tap the mic button once to turn on a two-way talk session, and it should stay in that mode until I tap the mic button again to turn off the two-way session.

I will continue playing with and testing my updated Canary AIOs and the updated app. I will post more insight if I come across anything else.


#29

Hey @RobbW, I experienced this too, but for me unplugging the AIO and re-plugging it back in fixed it. Would you mind giving that a try and let me know if it works. Want to confirm with Canary if it does solve the issue for you as well.


#30

Comments from me…

AIO connected using 2.4G band on router connected to a glass connection 350 down, 40 up, iOS app on iPhone.

For me video quality on my AIO on v2.0 is the same as before, no significant difference at all, which is great.

AIO live view startup time is significantly less now. 2-3 seconds max (great job Canary)

When using two way talk, the latency is at most 1 second, again great job Canary, this is actually better than your competition now! Also when using this feature, i noticed no degradation in video stream quality whatsoever.

I think the two way talk implementation works great… well for me anyway, no problems at all.

Now all you need to do is solve the last elephant in the room :wink: Get the Flex working the same, and you will have a lot of happy customers.

Regarding the subscription for the extra services, i went right ahead and subscribed. I was a free use customer, and happy being such while these features were unavailable. I think some users are being unfair expecting every advancement in the service and premium feature to also be included in the free to use service. Look at some of the competitors and you get way more in the Canary eco-system both for free and as a premium subscriber, so i had no problem whatsoever paying up now that you have started to deliver on your promises… I think its only fair :wink:

Great job guys and girls.


#31

Hi when flex will receive update