We recently got a replacement Flex. Shortly thereafter, the app no longer recognizes that no one is home and thus never switches to away mode.
We had this problem when we first got our Canarys when my wife got an iphone 11. So far we have:
uninstalled/installed the app
changed passwords multiple times
confirmed location settings in all the family phones
Been told we had too many “tokens”
removed the app from all devices other than phones.
Not sure where else to go other than trade them in and get new Ring cameras. Anyone have any idea how to resolve this mess? Technical support is clueless.