Canary not detecting movement in away mode


#1

I find it kind of disturbing that the canary did not notify me when I left and and came home after I put the canary in away mode. I walked right in front of the camera about 3 times no detection. I already had to return 1 canary due to a faulty battery but I’m beginning to think this whole thing is a sham and the product is nowhere near ready to be out in stores.


#2

Hi @Jeyla,

I’m very sorry to hear you’ve had such a frustrating experience with your Canary. It’s difficult for me to understand exactly what may have happened here without a great deal more detail about the situation. Would you mind opening a ticket with our support team? They can look more closely at your account and talk more about the specifics of your situation to try and determine how to correct this.


#3

Sure that would be great. Another issue was today 5/30 a delivery was made to my front door where the camera is facing and I received no such notification or recording of this event.