Canary steady white light


#1

My canary stays at a white light even though my device shows it is offline. After going through numerous power cycles I get nowhere. What can I do mind this is my third device.


#2

I’m very sorry to hear you’re having trouble with your Canary! If a powercycle isn’t resolving your issue, I would recommend emailing our support team directly so we can look more closely into the situation. Please send an email to support@canary.is and we’ll be happy to help. Feel free to include a link to this post.


#3

Experiencing the same thing. Tired multiple power cycles, tried booting w/ yellow cable plugged in…nothing, dead. Emailed support, need replacement sent unless there is some other solution to try.