Canary Stuck in update mode


#1

Hi all,
My canary is currently not going past step 8 of 8 in the update mode. Everything else has been working ok but i dont know what to do now? please help.

Keith Nation


#2

Hi @brookln300,

If your Canary is having trouble completing the update during initial setup, I’d recommend checking out this Help Center article for some troubleshooting tips:

Why can’t I set up my Canary?

If you’re not able to get it working even after trying these steps, open a ticket with our support team or contact us on chat support so we can investigate further into what might be going on. Please be sure to include the serial number of the Canary you’re having trouble with in your ticket.