Cannot "watch live" on OS 10

I have an OS 6.0.1 in my household that “watch live” and all notifications work on. I have an OS 10 that I cannot “watch live” on and notifications are about 3 minutes delayed. I have to view motion recordings from the website, not the app on my OS 10. Is there an issue with OS 10?
Any help is appreciated.

@Sean is this related to the iOS issue?

Hi @KHa and thanks for tagging me @Zev.

This sounds a little different than the other issue, but I would still recommend updating to the app version that was released today, v5.1.0, and let us know if you’re still experiencing the issue. If it is still happening, I’d be happy to get you in touch with our support team so we can investigate this further.

Best,
Sean

1 Like