Cannot watch recorded videos


#1

I am unable to watch any videos that were recorded on my Canary AIOs today. I got one video to play after sitting there spinning for almost 5 minutes, but after that, nothing. I am currently at work, and I cannot play them either on my work PC or on my iPhone. Are there issues with the Canary servers today?


#2

Ugh! Even the watch live views on my AIOs are intolerably slow or non-operating today. What is going on?


#3

Hi @RobbW - our team is investigating. Please keep an eye on https://status.canary.is/ for any updates.


#4

You’re not alone. I’m unable to watch recorded videos, but I AM able to watch live videos.

Must be something weird going on. I’m currently on my home’s WIFI, so I don’t think it’s a connection issue on my end.


#5

At this time Canary Systems are showing operational, @pegs and @RobbW, can you confirm if things are back up and working for you?

Thanka!


#6

@Zev I can watch my previously-recorded video clips just fine now. Not sure what was causing the prior problem. There are two issues I’m having now, but I’m not sure if I should create a new thread for these or not. Here’s what’s going on:

  1. When I try to watch live video on my PC, I keep getting a loop of the first 5-10 seconds of video for a few loops before it finally goes to the actual live video.

  2. When I watch live video on my PC, it is always delayed 30 seconds behind the live video on my iPhone.