Been a member for a few years.
We had a power outage in Philly around 12:30pm for about 15 seconds. My four cameras will not reconnect to WiFi.
My WiFi is working fine. I unplugged the cameras and the router. Turned off/on WiFi. Turned off/on iPhone 10 with Canary app and laptop that use the canary web browser. I unplugged/replugged in the cameras. The iPhone canary app opens, but the web browser version for pc seems totally down.
When I tried to sync the cameras, the blue light just blinks, then they fail to connect. The Cameras are Currently useless. . I called for tech support. Explained all of the above. ‘John’ thinks I might be part of the subset that can’t connect. That doesn’t explain the web browser not working. I tried to connect to your site on two pc’s. The iPhone app allows me to view past video only.
The issue is on your server end.
Is there an ETA on this issue?
Ironic the service stops working at the exact moment it’s needed the most.
Please resolve the issue. Thanks.
Edited to add additional info. I’ve been thru this before.