Change email on the primary account


#1

While I have been enjoying my Canary for a while now. I just noticed that when I looked at my profile, my email address for the primary account has a period in it… which might explain why I never get any Canary-related emails. Is there a way to change that given that I can’t reset the password because Canary’s DB has the wrong email address?


#2

Hi @michealm,

For security reasons you won’t be able to just update the email for your account. However, our support team can help you with an ownership transfer to the correct email. Please submit a ticket explaining your situation (or just link to your Community post) and they’ll help you get this taken care of :slight_smile:


#3

Thanks for your assistance Angie. I submitted a ticket and will see how they might resolve.