Delay in Home Health data


#1

Hi there!

Canary is showing home health data delayed by 5 1/2 up to 6 hrs. Any idea why this is happening?

Cheers
Martin


#2

@Martin107 Thanks for letting us know! You are correct we are seeing some sensor reading delays for a small set of our customer base. You can expect at least one to two hours of delays in the processing of your readings. The fix has already been put into place by Canary engineers but it will take some additional time to catch up.

For information and updates related to Canary service status you can always check out our status page here: https://canary.statuspage.io/


#3

Closing this post as issues with HomeHealth data being delayed have been resolved as of yesterday. If you’re still experiencing problems with HomeHealth, please create a new post or submit a ticket and we’re happy to help!


#4