Flex alerts and more


My flex alerts are not giving adequate video and detecting when motion is in the appropriate area. Mine is set to sensitive and when someone walked all over the field of view, it only woke up and caught about five seconds of them walking away. Also, color night vision is becoming prominent in competitors. Is this a feature that will available in the near future?


Can you describe the location, placement and other such details about your flex?

You may also want to check this out: https://help.canary.is/hc/en-us/articles/204773927-Why-don-t-I-receive-notifications-from-Canary-

I am also moving your topic to the appropriate category.


Sorry for the delayed response I’ve been out of town. None of the suggestions help. The camera is clearly losing power far too quickly. The other camera in the same conditions holds charge while I must charge the other camera every week in a low traffic area.


Hi @apowers1628,

Apologies for the delay in getting back to you. I’m going to follow-up with a DM so we can investigate this further.