Dave thank you for your direct reply to me. I didn’t read Sean’s post as addressing my directly stated concerns. While I did see he explained the limitations of the current design, his response did not give a sense of the priority that Canary would give to delivering a solution to the problem.
I also do not feel it addressed the fact that I had been in touch with Canary support several times about the issues I was experiencing, the lack of follow through from support or the fact that I only got clarity about the real issues occurring by reading a post from another consumer posted here.
I know it may be difficult to hear but in all honesty my patience with your company is running short and that is your companies issue based on it’s behavior from my perspective. I have been someone who has recommended your product (the all in one) to several friends that have made purchases based on my recommendation. I have had nothing but problems with the three flex’s I have purchased at nearly $600 since November for the specific purpose of protecting my property this winter.
It would give me and possibly others more confidence if there was some more definitive commitment to a timeline and dedication of necessary resources for getting a solution to this issue.