I cant get pass the booting set up


#1

Never get passed solid white. Same happens, only reaction i get is when tapped hard cycle goes to diff colors and loud 2 chirps after that solid white again.

Tried with yellow cord but no option in the prompt menu only the other 2 options.

My canary all in one view has C100H1503134.

Im trying to pair it with my samsung note 8.

Hoping to get help Asap


#2

Hey there, when you purchased this item was it from a third party seller or was it pre-owned?


New Canary All-In-One never gets past solid white light
#3

Bought here in the philippines. Third party reseller


#4

What it sounds like happened is whomever previously had this device still has it registered under their account so it won’t let you re-register it under a new account. These are the steps to have them de-register the device:


#5

Actually the third party reseller is a wholesaler here in the philippines it buys a lot of stuff like warehouse quantity then sell it here. But looks like its quite new.

Any ways to know how it can work?


#6

It just keep on booting. Solid white


#7

At this time I would recommend that you submit a ticket to Canary’s support team so that they can take a look at your specific device(s) and assist in figuring this out.

There are a few different ways you can contact support if you would prefer a faster response during business hours, you can find details about that here.


A few tips when submitting your ticket:

  • Include the email you use on your Canary login as your contact email so Canary can find your account quickly.
  • If you have multiple Canary devices, include this information and detail which models you are having issue with.
  • Include any pictures or videos that might help diagnose the issue you are having.
  • Be as detailed and clear as you can in your description to help Canary diagnose your issue.
  • Say what you have already tried and how you did it, this may help speed up your time to a fix.
  • Include a link to this topic if it contains additional information from other users that might help Canary.

#8

It working now! Yes!