I let my son use the camera and have gotten it back i am trying to set it up


#1

I let my son use the camera and have gotten it back i am trying to set it up. Its plugged to the router and the AC outlet but I have no instructions
Pete


Updating to latest version
#2

i need help setting up the camera


#3

Hey @Gobus, happy to help.

Can you provide me with a couple details so I know how to guide you? What have you tried doing so far, and have you been met with any error messages? If so, can you tell me what they are?


#4

Canary rep deleted one of my system. Please get it back.


#5

@Gleeeads, I am not too clear on what you are asking, but it sounds like you may need additional help from the Canary team.

At this time I would recommend that you submit a ticket to Canary’s support team so that they can take a look at your specific device(s) and assist in figuring this out.


A few tips when submitting your ticket:

  • Include the email you use on your account as your contact email so Canary can find your account quickly.
  • If you have multiple types of Canary devices, include this information.
  • Attach any pictures or videos that might help diagnose the issue you are having.
  • Be as detailed as you can in your description to help Canary diagnose your issue.
  • Say what you have already tried and how you did it, this may help speed up your time to a fix.
  • Include a link to this topic if it contains additional information from other users that might help Canary.