Live stream not working on Safari on OSX


#1

Is anyone else having issues with the live streaming on the latest Safari with the latest Mac OS?

When loading a stream it will look as if it is working but once it loads it just a still image that updates to another still image if there is motion on that device. I’ve tried a reset of Safari and re-installed my MacBook but unfortunately I’m still experiencing the same issue.

It works fine in Chrome, but I’m not willing to switch just for live streaming on my laptop. I’m also having problems on a Windows 10 PC with Chrome that is having the same issue, tried reseting Chrome on it and a re-install but no change.

I have absolutely no problems streaming on mobile though.

Any helps or ideas would be appreciated!


#2

Hey @JayTheBearded I just tested it out on my iMac running 10.13.4 (17E199) with Safari Version 11.1 (13605.1.33.1.2) and it seems to be working fine for me.

Are those the same versions you are running?

If so, can you try restarting your computer, launching Safari, disabling all of your extensions (Safari Menu>Preferences>Extensions Tab) and see if that helps? Sometimes extensions can get in the way of pages like this.


#3

Hi Zev!

Yep those are the same versions I’m running.

Thank you for the suggestion I have tried it out, but unfortunately it hasn’t had an effect I also tried disabling Malwarebytes just incase. Still stuck with a still image in Safari, it’s strange why it’s working for you and not for me.


#4

Do you have any other extensions or blockers that could affect it? it might be worth making a new user account on your computer, log in, see if it works without any other extensions or programs, and then delete that account afterward. If not, then I would suggest reaching out directly to Canary and see if they have any backend support they can provide.


#5

This happens to me too. I’ve used four different Macs, running various updates of macOS High Sierra, and Canary live streaming is completely unusable in Safari. No extensions/content blockers, just pure Safari as it ships. This has been going on for several months. I just end up launching Chrome just when I want to watch the stream. It loads the first image and is still… then maybe loads another still a few minutes later. Never live video. Always works in Chrome.


#6

Hi Zev, nope no other extensions. I’ve tried the new user as suggested still with no effect.

Thanks for the response idlewilde at least I’m not the only one experiencing this issue. I will get in contact with support and if they have any ideas, fixes or updates on the matter I will post back here!


#7

Hey @JayTheBearded,

Thanks for giving that a shot! I’m sorry you’re still having difficulty. Please link the support team to this topic so they can see the steps you’ve already gone through and that the issue is not localized to you.


#8

Hi Zev!

No problem at all, thanks for trying to resolve the problem. I have linked the support team to the thread so they are able to see the basic troubleshooting and idlewilde is experiencing the same issues.

Thanks again Zev!


#9

Just thought I’d post a small update. No breakthroughs unfortunately, Isaac has passed the information onto their team.

I’ve offered diagnostics but they currently aren’t needed, not 100% sure what the issue is at present but hopefully they find out what the cause is and are able to remedy it.

Isaac suggested just using another browser for now, if there are anymore updates or a fix is implemented I will update here.


#10

Thanks for keeping us updated, @JayTheBearded, glad they are looking into it for you :slight_smile:


#11

As an update to Zev and anyone looking at this post, live streaming in Safari as of today seems to be working a treat! Not sure what has changed or if Canary have been working on something in background, I’ve heard nothing more off them. But hopefully the live streaming in Safari will continue to work!

Thanks to everyone for suggestions and feedback thus far!


#12

Hey @JayTheBearded, great to hear things are working now!


#13

Another update, unfortunately this morning the stream in Safari has stopped working again. Very strange as it was working the best I’ve seen when I last updated the topic! Hopefully Canary support will have an update on this soon.


#14

I’ve had no more updates off Canary as too what is happening with this topic yet.

I’ve since had my MacBook go in for repair so the system was wiped (speaker issue), I then wiped it again upon receiving it back. I’ve tried multiple ‘Empty Caches’, uninstalling any extensions and also resetting Safari all with no avail.

This is making me believe it is a Canary problem, as I’m having the same problem with my late 2012 Mac Mini which I have tried all the same things on. I’ve even tried both on my mobile data tethering from my phone incase it was an issue with my ISP, still no dice.