I’ve been using your product (3 Canary All-in-One devices, + the mobile app for iOS) for over half a year now, and it has been very helpful in monitoring a home situation where a family member needs care. There have been some bugs to deal with along the way, but overall the experience has been positive.
However, I’m writing to ask for your advice regarding image freezing + application stability issues which appear directly related to v2.7.0 of your iOS app, and/or v2.0.0 of the firmware.
Unfortunately, the product has become essentially unusable. I’ve submitted a ticket to support, but have not heard back in the past 24 hours, and am writing in hopes that the development team might see this and be able to provide input.
When watching live via the iOS app, the image freezes - more than 50 times in the past day - no exaggeration.
This is a new issue that happened only after the new iOS app + firmware were deployed. I want to stress that nothing else in the configuration changed - not my hardware, not the wi-fi router, nothing in the usual list of questions you would ask. It would be a shocking coincidence if something happened on that front on exactly the morning that the new iOS app was rolled out.
At a guess, this issue seems to be related to the iOS app, because watching recorded video clips does not freeze. I.e., the image seems to get to Canary servers all right, but somehow the app freezes when playing it. Of course, it’s also a possibility that the gaps in video are not absence of motion, but rather, when an image freeze occurs, so it could be the new firmware rather than (or together with) the new iOS app.
1 - Pixelation - low image quality referred to by other commenters. This I can live with if it’s adaptive image quality.
2 - iOS app freeze - Note that this is distinct from just the image freezing. When the image freezes, I have to press the “x” to close the image, then the “Watch Live” to start watching live again, and that restores the live stream (although I should not have to do this 50+ times in 1 day). When the app freezes, however, nothing in the app responds, and I have to force quit out of it and restart.
3 - Cannot scroll between 3 live feeds without workaround - Use to be able to swipe left or right between live feeds. Now, this does not work - live feed never starts after swiping - unless swiping all the way to the left-most feed, then swiping right.
4 - Delay of 10+ seconds when swiping between 3 live feeds - This used to be instantaneous, but now the “clock spinning” happens for at least 10+ seconds before the next live feed starts - even if you have visited it before - and this assumes the workaround in #3.
I can re-post this in the general forum if need be, but because these issues - especially the severe issue of image freezing which has happened 50+ times in 1 day - appear directly related to the roll-out of iOS app v2.7.0 and/or firmware v2.0.0, I’m trying first here.
Because the issue is so severe, and makes it almost impossible to monitor a home situation with a family member who needs care, and because support has not responded in the last 24 hours, I am very much hoping to make the development team aware of this, and save others the same difficulties I am experiencing. I am also hoping you can let me know if there is a workaround, and when a fix will be rolled out.