New hd camera won't connect to phone through Bluetooth


Hi. Just received my canary HD camera. Plugged it in, touched the top to connect to Bluetooth and nothing happens. I’ve moved it to different places in my house but still no connection.please can you help? Thanks.


Hi @Jane51cat,

Sorry to hear about the trouble! I’d recommend checking out this article to confirm your unit has Bluetooth capability out of box:

Can I set up my device with Bluetooth?

If everything checks out here and you still can’t get the unit to flash blue during pairing, I’d submit a ticket to our support team with the serial number of the unit you’re having trouble with. They’ll be able to look a little more closely at what might be going on with that Canary.