Not getting any notifications


#1

New to Canary…appear to have things set up ok, but not getting any notifications…even though incident is being captured and recorded in event log…can someone help?


#2

Hey there!

Can you tell me what your notification settings are set up both within your phone’s “Notifications” section and in the app under Settings>Notifications>Motion Notifications?

This should help figure out where the bad setting is! This article should also help:


#3

Why can I not connect to this article? I believe I have the same problem.


#4

I just confirmed that the Help Center link Zev posted is working. Can you try copying and pasting the link below and see if that works?

https://help.canary.is/hc/en-us/articles/204773927-Why-don-t-I-receive-notifications-from-Canary-


#5

Thanks Angie. But the link says “You’re not authorized to access this page” - so still no access.


#6

Sorry for the trouble! I believe we’ve fixed the issue. Can you try again?


#7

Thank you for the fix. Ii am off to read the article now.