Only getting notifications after the motion has stopped


#1

I’ve noticed that if there is a period of a couple of minutes of motion, I won’t get the notification on my phone until after the motion has stopped. I live in a small flat and if someone broke in, they would cause constant motion until after they have left, by which point it’s too late.

Is there a way to have notification trigger at the beginning of the motion so I can watch live?


#2

Hi @JoeyJoe,

That sounds pretty unusual. Notifications should arrive within 30 seconds of the motion first being detected. You might want to adjust your motion notification settings to high sensitivity to see if that helps.

If you’re still having this issue, I’d recommend opening a ticket with our support team so they can look into this further with you.