Ok, it doesn’t really work very well, especially when close. I tried some other muffling “solutions” ad went back to the bandaids. I used the little round one and tripled it. can’t pick up legible sound from a distance of say 30-50 feet, but still does when close. That is one heck of a microphone!
@mariirwin - are you looking for the ability to make it so that you as the owner always get audio and that a “viewer” user never gets audio, or do you just want to mute all audio recording always (as you tried with the Bandaid)?
As @angie said, we don’t currently support these options, but it would be helpful to know which use cases are most important to you.
My first choice would be to be able to mute other viewers, either individually or in bulk. Barring that option I would then be agreeable to muting all viewers including myself. With of course the ability to unmet at any time I deem necessary.
Thanks for asking!
Thanks for following up @mariirwin. Always good to hear directly from our customers!
Anyone know if it is possible to disable audio on all in one? Thx
This isn’t currently an option we have, but I’ve moved your post to an existing feature request topic for this.
Canary folks should realize that it’s illegal to record audio in California (and other states) without a 2 party consent.
This creates a legal issue using the canary in all business settings and some home settings.
I’d also like a physical button on the devices as well as software that you can use to mute the device. I’d also like to see a visual cue such as an L.E.D indicator.
For instance my girlfriend likes to check in at work during lunch (she pulls lunch duty as a teacher) and we would both prefer a mutable device. I can mute it for my privacy, she can mute it for hers when listening.
I’d also love to see something similar to turn of video, with a hardware button and visual indicator.
This way, you can have audio without video and vice versa.
Maybe the L.E.D ring on the bottom flashes a certain color or pattern to notify what is on or muted?
Yes, it is not legal to record audio of conversations when you are not present unless you put up signage. I’d rather just turn off audio but I’m going to have to try the band aids if this is going to be useful to me. Ugh.
+1 sad too see such basic features not making it in (if there’s concern about complicating the UI or options for the average user, simply add a “unlock adv” option so that these things can be loved by power users and not clutter or complicate life for the basic user).
I want to be able to turn off audio recording. I live in Washington state. I must post a warning sign announcing I am recording audio on my front porch… which absolutely defeats any attempt I might make to hide my Flex so it doesn’t get stolen or destroyed. I really want to be able to record video only.
It is a crime in Washington state to record a private telephone call, in-person conversation, or electronic communication unless all parties to the communication consent. In other words, it is a crime to record the burglar muttering to himself on my front porch… unless I post a warning sign that audio is being recorded.
RCW 9.73.030 (the applicable parts)
(1) Except as otherwise provided in this chapter, it shall be unlawful for any individual … to intercept, or record any:
(b) Private conversation, by any device electronic or otherwise designed to record or transmit such conversation regardless how the device is powered or actuated without first obtaining the consent of all the persons engaged in the conversation.
(2) Notwithstanding subsection (1) of this section, wire communications or conversations (a) of an emergency nature, such as the reporting of a fire, medical emergency, crime, or disaster, or (b) which convey threats of extortion, blackmail, bodily harm, or other unlawful requests or demands, or © which occur anonymously or repeatedly or at an extremely inconvenient hour, or (d) which relate to communications by a hostage holder or barricaded person as defined in RCW 70.85.100, whether or not conversation ensues, may be recorded with the consent of one party to the conversation.
(3) Where consent by all parties is needed pursuant to this chapter, consent shall be considered obtained whenever one party has announced to all other parties engaged in the communication or conversation, in any reasonably effective manner, that such communication or conversation is about to be recorded or transmitted: PROVIDED, That if the conversation is to be recorded that said announcement shall also be recorded.
Which means, I need to put up another sign so it gets recorded too.
How is this not an option yet? It’s ridiculous. Arlo Pro has this option. Might be time to switch.
I’d like to mute audio. Last post I see on this is over a year ago. Is it a feature now?
Hey @Baehrtime, I have merged this topic with the pre-existing one. There is currently no way to do this, however one can easily edit videos on a Mac or Windows machine after the video is exported.
Zev – thanks. I tried the round Band Aid idea with not very good results of muting mic.
Also, I wanted to merge into existing topic but don’t see how.
I have 4 Canary cameras that I am about to dump and go with a different company due to this… and inability to turn off night vision, and no security leveling (can turn cameras to “home” status but not see footage, for example), no batch or email-style delete, no way to see timeline from just one camera… and more. A friend just got a new system and it is better than Canary. Canary is getting left behind. If no signs of improvement by my birthday then I will trash my Canary system and pay for a new one.
I was wondering if there is any word or prospect of this feature being updated soon?? We have a flex facing outside but it is in our living room. We keep it recording 24/7 now since someone rammed my car causing over $4,000 in damage but since we had it off when we were at home, we didn’t catch who did it. The only issue is, it picks up all the audio, and who feels comfortable knowing someone can listen to what you’re doing or saying anytime they check the cameras?
Where is the microphone?? I’d like to try your ban aid solutionn but was the microphone is internal and not one speaker
The harassment is taken place at my condo,
My next door who wants to harass me from out side with loud voice was recorded, and now she is threatening me with law suit as the WA has the wire tap law, and police officer told me I cannot use the audio recording device.
To support users in these states, Canary must have the audio on off option or must have a sign on the package, so that people d know before they get sued.
It is not very difficult to do this yourself, though it is not supported by Canary. It helps to have some experience disassembling the outer shell of consumer electronics bit it isn’t rocket science
Note that this permanently removes the audio input capability. It can’t be restored as it is not a software switch, it is a physical disconnection of the audio input circuity!
This may be a perk if privacy is your objective since even if malicious software infected the device, it would not be able to flip the microphone back on.
This has been done twice and caused no problems ether time, with both devices still fully functioning.
If you break it though, you’re in your own. Canary does not support this in anyway so don’t expect a replacement.
These high level instructions apply to the tall cylinder shaped models like the Canary Pro, which have form factors that are easy to work with- they’re mostly empty space inside, leaving plenty of room to work.
Unfortunately I do not have pictures of this process but it’s relatively easy.
Unplug the Canary. Turn it upside down. Now, open it up. It is easiest to do this with a flat head eyeglass screwdriver- slowly probe around the seams around the circular plastic covering until you are able to slide the screwdriver in in such a way that it loosens the plastic ring around the base- this is a thin piece of plastic in the shape of a semi circle that acts as a clip for the bottom half, holding it firmly in place. Be firm in loosening it but careful not to break it (though it’s not a very important piece)
Once that semi circle clip is removed, use your intuition and work to detach the bottom half of the device itself by pinching and twisting it. Eventually you should have it pop open into two pieces, one short cylindrical piece and one tall one
If you were gentle enough, you’ll have the circuitry in the small bottom “cap” that you just pried off connected to the circuitry inside the larger top half. If not, you may have detached the 1 inch wide, flat ribbon that connects the two. Reconnecting the ribbon requires patience but is not hard- there is a small clamp on the bottom piece that it slides into, which fastens down, creating a firm but not tight connection. Go ahead and reconnect the ribbon now or do it after the next step(s)
If your canary isn’t functioning after this whole process it is likely you did not reconnect the ribbon correctly (or at all)
With the small bottom piece and large top piece now separated, look into the larger top piece. There are two wires that connect the audio inputs on the side of the main board- one on each side of the open large (top) cylinder. Luckily each connection uses a very simple plastic plug. Using tweezers or very small needle nose pliers (tweezer is better, finding pliers this small is difficult) disconnect each of the two plugs, which are half the width of a pinkie finger and as thin as a matchstick.
You can also simply tug on each wire until the connection breaks on one side- there will be no damage to any of the other components
Once you’ve broken the connection of each wire, you can go ahead and put the Canary back together by using some finesse and a little force to put the bottom cap back onto the larger too cap. Finally, put the semi-circle clips back on. You should now have the device back together with no damage to the outer casing. Don’t forget to reconnect the ribbon if it became detached at any time.
Go ahead and plug it in and view in real-time. You should not hear any sound, maybe just a very slight white noise (same as what you would hear if the area was silent)
Try talking and you will see the sound has been fully disabled. Note that the output sound still works so you can still send alarm noises as well as voice messages.
Good luck. If you’re careful, the only permanent damage you can do is scratching the bottom of the exterior case.
If you break it, you are hoses. Sorry about that