I had some initial communication with Canary support in January on what they described as a “Phantom Video” (see email and screen print below). Since I cannot find other postings on this issue here and since it still happening to me, I thought that I would seek current input from Canary and to see if others are encountering the same problem.
Here is the email I received in January:
Jan 16, 8:52 AM EST
Thanks for taking the time to reach out to Canary. I hope that you are keeping well.
There will typically need to be 10 minutes of inactivity before motion constitutes another event and sends you another notification. However, all the footage from you entering and leaving the room should be captured in the videos on your timeline.
With respect to the issue you’re seeing with error messages for videos, this looks like it is due to a bug that some customers are experiencing with the iOs version of the app. While one of your Canary devices is recording, it creates a video like normal but then it also shows a “phantom” video from the other device. Although you see the thumbnail of a video, there isn’t a video on our end which is why you are noticing that error. If you attempted to download the video, you would notice that the video that would be downloaded would be the one linked to your other device. Please note that this doesn’t actually impact the second Canary’s functionality. Whenever the second Canary actually does see motion, it works normally. Our engineers are aware of this issue and are expecting to resolve it in an upcoming app update.
If you have any further queries or there is anything else I can help you with, please don’t hesitate to get in touch with me again.
Have a great day!
Canary Customer Experience
Here is a screen print of the error message stating “Error - Unable to play video - Please try again later”: