Significant (and possibly dangerous) delays in activity notifications!


#24

Do you work for Canary??? Cause this subject was posted a year ago and I purchased one a few months ago not knowing this and mine is doing the same thing as the op. So obviously they aren’t concerned. I have another cam by Foscam that within seconds of it detecting motion a notification is sent. I am going back to it as my primary cam and selling this garbage


#25

Also what good is paying for talk back if the person is gone? You don’t get the notification that someone is at the door until 3-5 minutes later. So much for telling fedex to leave the package at the door because you won’t even know he was there till he is long gone


#26

Glad i had a read through the forum one last time. Linking my post below. I have had a Flex and AIO for a year on full subscription and this time delay has always been there… through tests, re-sets, firmware updates, app updates etc.

Im done, subscription cancelled! Lesson learned.

Sorry Canary, i was really rooting for you guys against the competition.

— Anyone in the UK want to buy a carefully looked after AIO and Flex, both in black and white, ping me :wink:


#27

I have exactly the same issue. I have both a basic D-link camera (DCS-932L) which sends me alerts the second someone enters the room, and a canary which usually misses the first time someone enters a room completely and instead sends me an alert (if I’m lucky) showing them moving in the room many minutes later.

This is totally useless as a security device because of these delays, and the links above to changing sensitivity no longer seem to work as this feature appears to have been removed from the app(?)


#28

It is very disturbing that this is still an issue… I to have been experiencing significant delays. I have rebooted devices, logged in and out, changed sensitivity, have no mask setup and still do not receive notifications until minutes later. Canary, I want to like the product and not feel like I have wasted hundreds of dollars but you have left us all in a potentially dangerous position. No wonder not all insurance companies are accepting you as a legitimate monitoring system. Wasted investment, wasted time and waste of monthly payments… very disappointed.