Stole my inital log in


#1

My girlfriend has logged in and been using my camara. how can I get her out of it and use it my dam self.


#2

Hey @stevefowlkes59,

At this time I would recommend that you submit a ticket to Canary’s support team so that they can take a look at your specific device(s) and assist in figuring this out.


A few tips when submitting your ticket:

  • Include the email you use on your account as your contact email so Canary can find your account quickly.
  • If you have multiple types of Canary devices, include this information.
  • Attach any pictures or videos that might help diagnose the issue you are having.
  • Be as detailed as you can in your description to help Canary diagnose your issue.
  • Say what you have already tried and how you did it, this may help speed up your time to a fix.
  • Include a link to this topic if it contains additional information from other users that might help Canary.