If your Canary is failing to switch to Home mode when you arrive home, that will normally be due to the app not being able to accurately detect your phone’s location. You might want to check this Help Center article for suggestions on how to improve location detection.
An “Unable to connect at this time” error in the app generally means the app is not able to connect to our servers, either due to an outage as we experienced yesterday or the phone not getting an internet connection.
The LED will be on for the Canary anytime it is set to a mode that records, so if it’s failing to switch into “Home” mode when you come home this would be normal.
I can certainly understand your concern about your account being compromised, and if you believe this may be possible I’d definitely suggest changing your Canary account passwords. That said, what you’ve described can frequently be caused by phone settings or network issues. I’d definitely suggest getting in touch with our support team by submitting a ticket so they can provide you with more personalized support for your account.