Switch to turn on/off night vision

This would be a great feature to have as the flex can then be used from behind a window without any issues at night. Installing a canary flex outside the front of my home is not an option however monitoring through a window would be great especially with external lighting at night… Please implement this option to turn off night vision Canary.

I have looked into purchasing the logitech circle 2 camera and window mount as an alternative. However as I have already own canary devices I would prefer to use a flex device behind a window. Thank you.

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All very good and well said, but…please just fix the issue.

Thanks

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any update on this?
Thanks

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Wow! This thread is nearing its 2 years mark, while I can’t even believe its been 2+ years I have been relying on Canary for my home security. Does that make me loyal customer? Nevertheless this thread continues to wonder around with no feedback or correspondence from Canary team. This is sad and quite frankly disappointing.

Code change will take minutes, but it’s more about company priorities, roadmap and accountability towards its consumers who are investing their precious fortune in Canary. As everyone else on this thread, still expecting to hear back something positive from Canary.

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I also would like information on turning off the night IR,

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Just joined this thread… has the issue of manual night vision even been acknowledged by Canary?

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Still no update on this?

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I’m only here to vote. I really need this feature fixed. I use my canary in a window by my front door. I was able to catch a package thief during the day, but I couldn’t catch the guy stealing light bulbs or solar lights at night because all I get at night is window glare. Please fix this Canary! I ended up buying a Wyze camera to watch over my front yard that let’s me turn off the IR lights and it’s significantly cheaper. I can’t use outside cameras since the night time thieves who have been stealing lightbulbs and solar lights also take people’s cameras. Thank you in advance for your time.

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I live in an apartment and can’t install outdoor cameras. Not being able to turn off nightmode has made both my flex canaries effectively useless. I bought them because someone keeps breaking into cars in our very well lit parking lot but all I can see at night is this stupid window glare. Returning them. If this problem has been ignored this long they aren’t going to fix it.

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Seems like all these feature requests are stalling/ignored. Might be time to switch!

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This really is a bummer, I also need this feature. The Flex is just unable to switch reliably.
Is anyone from the dev team watching this thread?

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Just got this cam and it’s a shame they haven’t addressed the problem of manually turning off the IR with two years worth of thread and people requesting it. Also the lack of response from Canary is pretty bad. I’ve been able to turn off the IR on my Nest Cam since I bought it four years ago. Since Canary doesn’t want to address the problem or customers concerns, I’ll just return it and get my money back! Thanks Canary!

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I just received my Canary last week, I am returning it this week and cancelling my membership because of this issue. I’ll be happy to join Canary again when they address this issue. Going on 3 years of complaints now…

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I just recently purchased the pro camera and I like it a lot, except for the night vision issue. I would like to see a product enhancement to turn on and off night vision. It is a known issue over 3 years period long and I wonder whether canary can share any update on this matter. I am contemplating whether I should get the device or not. It basically work 50% of the time, which night time should have more weight to it.

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I’m considering selling my cameras and going with a brand that allows the night mode to be toggled on and off from the app. I’ve tried glare reduction films on the windows and lens with no luck. I have the view and flex and the both have the same irritating glare making night mode practically useless. :confused:

Hey @TraceyQuint,

I’m sorry you’re having so much trouble with this… Unfortunately there isn’t a way to disable this in app, however, I can say that using small strips of electrical tape (or similar) you can cover up the IR lights. The image will switch to B&W at night, but will not have the glare. I have had the most success with this strategy with a Canary Flex, the Canary Pro and AIO are a little more difficult.

To do this, make sure you cover the IR light, but NOT the light sensor or camera.

Hello Zev,

Any suggestion to do that with Pro. Please advice. Thanks!

Hey @Snoo2020,

I haven’t personally attempted it, but the same instructions should work. Simply cover up the IR lights while not covering up either the night sensor or the camera, they are red lights that you’ll see in a dark room, but are shown here:

I just followed your instructions step by step and it worked perfectly :+1: those two (of the 6) little screws towards the end didn’t even need to unscrewed! Thanks so much you’ve saved be the trouble and hassle of switching cameras! :raised_hands: