New customer, happy till now. Started to sign up for Membership. Filled in all the required fields. The bottom button, labeled “Upgrade” did not work. Called Jason in Support and he told me that Internet Explorer 11 (latest version) is an “old version”. I should try an alternative browser such as Chrome, and “there are no plans to fix the website to use with MS browser”.
Is this really the way you want to treat a new customer, and just as they are creating a revenue stream? It sends the clear message that when there are future services to be provided a similar type of reasoning will be used.
Many millions of people use MS browsers.
Looking forward to Management’s reply before contacting Best Buy, who recommended the Canary device.
PS: Looking to add devices and locations. Your response is critical to this decision.