Video events have the wrong time on the timeline


#1

The recorded video displays a time which is 5 hours earlier than the correct time. Please help. I can’t locate a setting in the app. to adjust. Activities such as arriving at home and leaving have the correct time displayed.


#2

Sorry to hear that @fmwiencek. Just to clarify, are the videos showing up five hours after they should? Are notifications being sent when they should as well?

Also, can you tell me the make/model/software version of the mobile device you’re using?


#3

It is fixed now. I just did a camera power cycle, unplug and plug it back in.

Videos were appearing in the timeline immediately. The time shown for the video was wrong. If a video was taped at 9:00 PM the time showed 4:00 PM. Also we were not receiving notifications. Now the notifications are back after the reset.


#4

Thanks for the tip! It was happening to me too. Video time stamp on All In One Canary was 6 hours earlier than what was shown in the video. It was just happening on one of my Canarys.